Want to see an example how negativity and drama creates power struggles, stress and lost time? Look no further than the American Airlines incident where the airline flight crew arrived an hour late without notice.
When the crew arrived to greet the angry mob of passengers hissing and booing, the crew decided not to fly at all because of the hostile environment. As a result the passengers arrived not an hour late but a full day late as they were forced to spend the night in a hotel. To make matters worse, their baggage ended up at the wrong airport.
Our local news station invited people to e-mail their opinions about who is right and who is wrong. Although it makes for good news, this is the wrong question if we want solutions. Worrying about who is right and who is wrong is just another way to justify hissing and booing or deciding not to fly.
A different choice on the part of the airlines or the passengers might have yielded very different results. What could have been the outcome if the airline would have called in to let people know they were running late? What if there would have been a voice of reason in the angry mob persuading everyone to think before reacting? What if the airline would have just apologized and offered a free snack or a discount on the next flight?
Instead, a string of assumptions and reactions resulted in a power struggle so big it made the national news. This is a good reminder that negativity never gets you the results you want, no matter who is right and who is wrong.
If you want to see the news clip go to http://www.breitbart.tv/?p=126403
Food for thought: How can we create peace on earth when we are more committed to justifying bad behaviors than dealing with the day disappointments, delays and frustrations?